FAQ

 

Where are you located? Do you have a store front?

We work out of a commissary kitchen at 1245 Glen Drive in Vancouver. We do not have a storefront at this time but are working to expand. When placing an order, you will have the option to either have your doughnuts delivered straight to your door or pick up directly from us (all pick-ups must be pre-ordered)!

Where do you deliver to? Delivery fees?

We deliver within Vancouver, Burnaby and New Westminster (excluding SFU, Stanley Park and UBC). Our delivery fees vary based on location:

Vancouver $6.50

Burnaby $7.50

New Westminster $8

** If you are wanting delivery to an address that does not fall within our delivery zone, feel free to shoot us an email at dippeddoughco@gmail.com and we can see if we can work something out. Otherwise, you are always welcome to pick up your orders directly from our bakery (…don’t worry we’re super friendly and love meeting our customers)! You can also pick up from some of our retailers (options in checkout)!


How much notice do you require?

Due to our high volume of orders, we require at least 24 hours notice on all orders placed. You can always email us at dippeddoughco@gmail.com if you have any questions regarding an upcoming order or to see if we can squeeze you in sooner than later!

How do I cancel an order?

You are more than welcome to cancel an order, however we require 24 hours notice in order to adjust the batch size in time to prevent waste.

Can I request that my order be delivered at a certain time?

We do not guarantee delivery times due to our high volume of orders each day. All deliveries are made between the hours of 9am-2pm. If you are wanting your doughnuts early in the day, we suggest picking up directly from our bakery or scheduling a pick up at one of our pick up points!

Do you cater large events?

We totally do! For large orders, we love as much notice as possible so that we can clear our schedule and dedicate our day to making your doughnuts the absolute best they can be! Wether you need 100 doughnuts for an office meeting or 300 doughnuts for a wedding, we’ve got you covered! Just send us an email at dippeddoughco@gmail.com and we’ll chat all about it!

Any other questions?

If you have any other questions or concerns please email us at dippeddoughco@gmail.com. Thank you!